Serving Up Solutions: How Science On Call Empowers Restaurant Tech

Greetings, fellow restaurant technologists, enthusiasts of innovation and culinary excellence:

Let’s be honest: restaurant technology typically sucks. 

Keeping POS/inventory/online ordering systems up and running quickly becomes a burden for restaurant owners and staff, pulling them away from the work they love the most; making great food and creating excellent customer experiences.

How is this possible? In a world otherwise driven by technology, where every aspect of our lives is seamlessly interconnected, it's only natural that the restaurant industry embraces this transformative power. Tech should be working for restaurant owners and staff, not against them.

Luisa Castellanos, our COO, Ken Tsang, our CTO, and I are thrilled to share the latest milestone for Science On Call – the successful closing of a $2.6 million seed round of financing for the company. 

Our vision at Science On Call is simple yet profound – to empower all restaurants to fully harness the benefits of technology. We firmly believe that technology should enhance, not hinder, the culinary experience. 

Our mission is to provide best-in-class support that anticipates and solves technology problems, ensuring that restaurants can focus on what truly matters - serving exceptional food and creating memorable moments for their patrons.

A Passion Born of Experience

My north star has always been the following:

"How can I make this experience better for the team in the restaurant, as well as my own team."

From dishwasher to fry cook, from English teacher to musician, every role I’ve assumed has contributed to my journey. I've been able to live in the confluence of technology and hospitality for most of my adult life. Something that resonated with me early on was the hustle and camaraderie present in every successful hospitality operation. Everyone loves being part of a crew, part of an elite team, and that's what we've been humbly called to do: support elite teams and remove the obstacles presented by their tech stack.

Our journey began by identifying the challenges faced by restaurants in dealing with tech issues. Common problems, such as POS hardware/software failures and internet disruptions, can have a cascading effect, resulting in lost revenue and customer dissatisfaction. As managers and shift leads struggled to address these challenges, we saw an opportunity to provide swift, accurate solutions. This realization laid the foundation for Science On Call's lightning-fast, AI-powered help desk.

Unveiling The Lightning-Fast AI-Powered Help Desk

Imagine having a dedicated team of restaurant technologists available around the clock, every day of the year, to address your tech-related concerns. 

That's precisely what Science On Call brings to the table. Our lightning-fast, AI-powered help desk is designed with restaurants in mind, offering unparalleled support for a wide range of tech issues. Whether it's a glitch in your point-of-sale system, a connectivity hiccup, or an online ordering snag, we're here to ensure that technology works for you, not against you.

Our journey of innovation and excellence recently received a resounding vote of confidence in the form of our successful seed funding round. Investors recognized the unique blend of grit and vision that drives Science On Call. It's a testament to the dedication and hard work that has gone into developing a company that anticipates and solves technology problems for restaurants. This funding will fuel our mission to empower restaurants and their teams, enabling them to overcome tech challenges effortlessly.

Our team's strength lies in their deep understanding of both technology and hospitality. With Luisa's operational expertise and Ken's technical prowess, we've assembled a group that knows what it takes to navigate the fast-paced, customer-centric environment of restaurants. Ken, our CTO, has been instrumental in architecting our platform, leveraging AI and cutting-edge tools to provide efficient, effective solutions.

Looking Forward: Embracing the Future

As we look ahead, the horizon is brimming with potential. After years of experience, we've amassed a dataset that empowers us to be platform-agnostic and offer automated resolutions across a spectrum of restaurant tech challenges. But beyond automation, the data we collect holds immense value. Large restaurant operations can optimize their tech stacks based on the insights we provide, setting the stage for further growth and innovation.

The future brings both challenges and opportunities for restaurant tech support. Automation with a human touch is our approach, ensuring that the essence of hospitality remains intact. The seamless interaction of technology and dining is poised to unfold over the next 5-10 years, and Science On Call is prepared to lead this evolution. Our goal is to shift from reactive troubleshooting to proactive predictive analytics, ensuring that problems are solved before they even occur.

Luisa, Ken, and I invite you to join us on this transformative journey. 

Science On Call is part of a movement dedicated to redefining the restaurant industry's relationship with technology. Together, let's empower restaurants, uplift employees, and create a hospitality experience that's truly exceptional.

Thank you for being a part of our vision.