We take tech off your plate.
Support Packages
Science On Call is a human-powered, tech-enabled support platform built for multi-unit restaurant operators and their teams. We take IT headaches, tech-stack issues, and menu management workflows off your plate with a monthly subscription tailored to your business and SOPs.
Starting at $79 / Month per Location
24/7/365 support to help augment your existing team. Basic troubleshooting, then warm hand-offs via escalation. Includes:
86’ing menu items
Scheduled & Unscheduled Hours Changes
Password Resets
Onboarding & Offboarding Employees
SOPs/Employee Manual & more!
Starting at $379 / Month per Location*
Our best-in-class support team to manage all of your queries, end-to-end, so your team can focus on what matters most. Includes:
All of Science Sidekick coverage
Full Hardware/Software Troubleshooting for your Tech Stack & Equipment
Escalation to your Specific Vendors & Technology Providers
*20 units or more? Reach out for enterprise pricing!
Other Science Offerings
Starting at $49 / month per location
Keep your restaurant connected — even when your primary internet service goes down.
We provide the hardware to monitor your network and automatically switch you to a secure 4G LTE connection within moments of your primary internet service going offline.
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While your point of sale system might be able to go into “offline mode” and process credit cards collected in person later, that simply isn’t good enough when you rely on online ordering and delivery platforms to send live orders to your restaurant. If your restaurant goes offline without a backup, you may as well be closed for the day.
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This backup internet package is a flat-rate monthly subscription that covers the hardware rental fee, all data usage incurred, and also includes advanced monitoring and notifications from the 24/7/365 Science On Call alert system.
Starting at $39 / month per location
Smarter Guest Wi-Fi. Collect visitor emails through simple branded landing pages.
Forget about complex, expensive, proprietary guest Wi-Fi hotspot systems that hijack your guest data. Use Science Guest to own your customer data.
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Science_Guest enables Ubiquiti UniFi, Cisco Meraki, TP-Link Omada, Juniper Mist, and Cambium cnMaestro wireless access points* to become powerful marketing collection tools for you. Direct guests to a branded landing page and integrate real-time with your favorite email marketing platforms, including Mailchimp, HubSpot, Klaviyo, and many others! (You will be responsible for any subscription fees associated with these email marketing services directly.)
* You will need administrator access to compatible Wi-Fi hardware. Several other enterprise networking platforms are supported—just ask! We can help you take control of or purchase appropriate equipment, if required.
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This flat-rate subscription covers Wi-Fi hotspot setup and service, basic Wi-Fi/Internet uptime monitoring, and integration setup with 3rd party email services. If needed, we can also set you up with the free tier of Mailchimp to get you started!
Starting at $59 / month per location
Minor menu updates or entirely new menu launches without the headache or breaking the bank.
Our Menu As A Service approach streamlines the process and prevents chaotic rollouts. No more expensive hourly rates from your POS vendor.
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Culinary, FOH, and Management teams all play hot potato when it comes to updating menus. Avoid the high hourly rates from your POS vendor and pay one flat monthly fee to make as many edits as you need. Whether it’s a regular seasonal launch or a complete overhaul, we’ve got the expertise and experience to handle it.
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A dedicated menu scientist, well-versed in your POS & online platforms, and a team available by text & email on go-live. You provide the item names, descriptions, prices and routing, and we do the rest.