This Privacy Notice explains our practices when we determine how and why personal information is processed. It also describes privacy choices and rights that may apply depending on where you live.
1. About This Notice
Science Retail Inc. d/b/a Science On Call ("Science On Call," "we," "us," or "our") provides restaurant technology support and related services. This Notice applies to personal information we collect through scienceoncall.com, our customer-facing services and portals, support interactions, business communications, and other interactions where this Notice is provided or referenced.
This Notice does not apply to information that is not personal information under applicable law. It also does not replace a customer’s own privacy notice when we process information solely on that customer’s behalf.
2. Our Role When Handling Information
We may handle personal information in two different roles:
• For our own business activities, such as operating our website, managing customer relationships, billing, and securing our services, Science On Call determines the purposes and means of processing.
• When a customer provides or directs us to access personal information so that we can deliver contracted support services, we generally process that information on the customer’s behalf and subject to our agreement with that customer.
If your request concerns information controlled by one of our customers, we may direct you to that customer or assist the customer in responding, as appropriate.
3. Personal Information We Collect
The information we collect depends on how you interact with us. We may collect the following categories:
Identifiers and contact information. Name, business email address, telephone number, mailing address, account identifier, IP address, and similar identifiers.
Customer and account information. Employer or business affiliation, location or restaurant information, account permissions, service preferences, and relationship records.
Support and communications content. Support tickets, call or message content, attachments, troubleshooting information, feedback, and correspondence with us.
Commercial and service records. Services requested or received, subscription or contract information, billing status, transaction metadata, and customer history.
Internet, device, and activity information. Browser and device information, log data, pages viewed, referral information, timestamps, session information, and interactions with our website or portals.
Professional information. Job title, role, employer, work contact details, and information relevant to a business relationship or job application.
Sensitive personal information. Account credentials or message contents only when needed to provide requested services, secure access, or address a support issue. Please do not send sensitive information that is not necessary for your request.
We do not seek to collect highly sensitive personal information unless it is necessary for a specific service, legal obligation, security purpose, or support request. Payment card details, when required, are handled by payment service providers; we do not intend to store complete payment card numbers in our own systems.
4. Sources of Personal Information
We may collect personal information from:
• You, when you contact us, use our website or services, request support, submit a form, or communicate with us.
• Our customers and business partners, including when they authorize us to support their personnel, locations, or technology environment.
• Your employer or organization, when it creates or manages your access or provides business contact information.
• Service providers that support hosting, communications, authentication, billing, analytics, security, and business operations.
• Automatically collected website, portal, device, and log information.
• Publicly available sources and information you choose to make public.
5. How We Use Personal Information
We may use personal information to:
• Provide, administer, maintain, and support our services.
• Authenticate users, manage accounts and permissions, and support customer portals.
• Respond to support requests, investigate issues, and communicate about service delivery.
• Manage customer, vendor, partner, and prospective-customer relationships.
• Process billing, payments, renewals, and related business records.
• Operate, measure, troubleshoot, and improve our website, services, and support processes.
• Protect accounts, systems, customers, and personnel; prevent fraud, misuse, and security incidents; and enforce our agreements.
• Comply with law, legal process, contractual obligations, and recordkeeping requirements.
• Establish, exercise, or defend legal claims and conduct corporate transactions.
We may combine information collected through different interactions when permitted by law and reasonably necessary for these purposes.
6. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients for legitimate business purposes:
Service providers and contractors. Providers supporting infrastructure, communications, authentication, customer support, billing, analytics, productivity, legal, accounting, and security services. They may process information only to provide services to us and subject to applicable restrictions.
Customers and authorized users. A customer organization and its authorized users when the information relates to that customer’s account, locations, personnel, requests, or services.
Business partners. Partners involved in providing a requested service or resolving an issue, when disclosure is necessary and permitted by our agreements.
Authorities and legal recipients. Government authorities, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, and security.
Corporate transaction participants. Advisers and counterparties in connection with financing, diligence, merger, acquisition, reorganization, bankruptcy, or sale of assets, subject to appropriate protections.
At your direction. Other parties when you ask us to disclose information or provide consent.
We do not disclose personal information to third parties for their own independent marketing merely because they provide a service to us.
7. Sale, Sharing, and Targeted Advertising
Our commitment: Science On Call does not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are defined by California law.
Because we do not engage in these practices, we do not currently provide a "Do Not Sell or Share My Personal Information" link. If our practices change, we will update this Notice and provide any choices required by law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Notice, including providing services, maintaining business and security records, resolving disputes, enforcing agreements, and meeting legal, accounting, tax, and contractual obligations.
Retention periods vary based on the type of information, the context in which it was collected, customer instructions, operational needs, sensitivity, risk, and applicable requirements. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.
9. Security
Science On Call maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, and destruction. These measures include access controls, authentication, encryption where appropriate, confidentiality obligations, monitoring, and incident-response practices.
No system can be guaranteed to be completely secure. You are responsible for protecting credentials associated with your account and for notifying us promptly if you suspect unauthorized access or misuse.
10. Cookies and Similar Technologies
Our website and customer-facing services may use cookies, local storage, pixels, tags, and similar technologies to enable core functionality, maintain sessions, remember preferences, protect security, understand performance, and measure use. You can manage many cookies through browser settings, although disabling them may affect functionality.
We do not use these technologies to sell personal information or for cross-context behavioral advertising. Browser-based "Do Not Track" signals are not governed by a uniform standard; where required, we recognize legally valid privacy preference signals for practices to which they apply.
11. Privacy Rights and Choices
Depending on your location and the law that applies, you may have the right to:
• Know whether we process your personal information and request access to it.
• Request details about the categories, sources, purposes, and recipients of personal information.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal and operational exceptions.
• Receive a portable copy of certain personal information.
• Opt out of certain sales, sharing, targeted advertising, or profiling where those activities occur and the right applies.
• Limit certain uses or disclosures of sensitive personal information where required by law.
• Appeal a decision about a privacy request where applicable.
• Exercise your rights without unlawful discrimination or retaliation.
These rights are not absolute. We may deny or limit a request when permitted by law, including when we cannot verify the request, must retain information, need it for security or fraud prevention, or process it solely on behalf of a customer.
12. California Privacy Notice
This section supplements the rest of this Notice for California residents and is intended to address the California Consumer Privacy Act, as amended (CCPA), where it applies to Science On Call.
12.1 Categories Collected, Disclosed, Sold, or Shared
During the 12 months preceding the Last updated date, we collected and disclosed the categories described below for the business purposes explained in Sections 3 through 6. This list reflects our current practices and the categories reasonably associated with those practices.
Identifiers. Collected: Yes. Disclosed for business purposes to: Service providers; customers/authorized users; legal recipients. Sold: No. Shared for cross-context behavioral advertising: No.
California customer-record information. Collected: Yes. Disclosed for business purposes to: Service providers; customers/authorized users; legal recipients. Sold: No. Shared for cross-context behavioral advertising: No.
Commercial information. Collected: Yes. Disclosed for business purposes to: Service providers; customers/authorized users; legal recipients. Sold: No. Shared for cross-context behavioral advertising: No.
Internet or electronic activity. Collected: Yes. Disclosed for business purposes to: Service providers; security and legal recipients. Sold: No. Shared for cross-context behavioral advertising: No.
Professional or employment information. Collected: Yes. Disclosed for business purposes to: Service providers; customers/authorized users; legal recipients. Sold: No. Shared for cross-context behavioral advertising: No.
Sensitive personal information. Collected: Limited. Disclosed for business purposes to: Service providers; customers/authorized users; legal recipients, as necessary. Sold: No. Shared for cross-context behavioral advertising: No.
The examples, sources, and purposes associated with these categories are described in Sections 3 through 6. We do not use sensitive personal information to infer characteristics about individuals or for purposes that would require a right to limit under the CCPA based on our current practices.
12.2 California Rights
Subject to applicable exceptions and verification, California residents may request to know, access, correct, or delete personal information; receive information about collection and disclosure practices; opt out of sale or sharing; limit certain uses of sensitive personal information; and receive equal service and pricing when exercising CCPA rights.
We do not sell or share personal information, and we do not knowingly sell or share personal information of consumers under 16 years of age.
13. How to Submit a Privacy Request
To ask a privacy question or submit a request to know, access, correct, delete, or exercise another applicable right, contact us using either method below:
Email. privacy@scienceoncall.com
Mail. Science On Call - Privacy, 1 N Dearborn St #1750, Chicago, IL 60602
Please describe your request and provide enough information for us to identify the relevant records. Do not send passwords, payment card numbers, government identifiers, or other unnecessary sensitive information.
13.1 Verification and Response
We may need to verify your identity or authority before completing a request. Verification may depend on the nature of the request and the sensitivity of the information involved. Information collected for verification will be used only for that purpose or as otherwise permitted by law. We will respond within the time required by applicable law and explain any denial or limitation.
13.2 Authorized Agents
Where permitted by law, you may authorize an agent to submit a request for you. We may require proof of the agent’s authority and may ask you to verify your identity or confirm that you gave the agent permission.
13.3 Customer-Controlled Information
If we process the relevant information solely on behalf of a customer, please submit your request directly to that customer. If you send the request to us, we may forward it to the customer or provide instructions for contacting the customer.
14. Children’s Privacy
Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
15. International Users
Science On Call is based in the United States. If you access our website or services from another country, personal information may be processed in the United States or other locations where our service providers operate. Where required, we use appropriate safeguards for cross-border processing.
16. Changes to This Notice
We may update this Notice to reflect changes in our practices, services, or legal obligations. We will post the updated Notice and revise the "Last updated" date. If a change is material, we may provide additional notice as required by law.
17. Contact Us
Questions about this Notice or our privacy practices may be sent to:
Privacy contact: privacy@scienceoncall.com | Science On Call - Privacy, 1 N Dearborn St #1750, Chicago, IL 60602
For general business inquiries unrelated to privacy rights, visit scienceoncall.com.
Last updated: August 26, 2026