We’re here to help!

Don’t see the answer to your question? Contact us.

For emergency support Call (312) 521-0016

What is Science On Call?

The 24/7/365 tech support platform for your restaurant. We manage all of your technology hardware and software connecting your business so you can focus on providing hospitable service to your customers. No more long wait times calling tech support. Just call one number and we’ll take care of the rest.

How am I billed?

Our subscription service plans start at $219 per month per location. We will send you an invoice via email that can be paid via ACH (preferred), credit card, or check. Sign up for auto pay to pay recurring invoices and avoid disruptions in service.

Can I continue using my existing service providers?

Yes! If you’re happy with your services and don’t want to change we are happy to work with what you’ve got. Science is hardware- and software-agnostic; we have no preferences as to what service providers you choose—although we may have recommendations if you ask!

What cities do you work in?

We are based out of Chicago but remotely support customers from coast to coast 24/7/365. We partner with boots-on-the-ground providers when in-person support services are necessary.

I already have an IT Director. Why would we hire Science? 

A single person can only be in one place at one time or solve one issue at a time. They also take vacation, sick days, and maybe don’t always have the expertise in all different areas of IT. With Science you get our team 24/7/365. You get the expertise of an entire team that works with restaurants and retailers all across the country, all day, every day. There is no issue we haven’t dealt with!

But if you do have an IT Director/CIO/CTO, imagine what she can accomplish with a team of experts who cost a fraction of what an additional IT staff would cost. Your IT Director can focus on bigger initiatives while Science takes the phone calls and fights the fires.

I can’t get access to company email addresses.

We can help you get access to your domain name and manage your email admin account so anytime you need to add a new employee email, collaborate with a group, or add an info@yourrestaurant.com email address, we take care of all that. 

I’m looking for technology to help my team collaborate.

Whether you are a Google Workspace (formerly G Suite) shop or prefer Microsoft 365 (i.e., Outlook) we can help recommend the best tools to help you run your business (email, calendars, video conferencing, phones, productivity tools and more).

Does my POS work in offline mode?

Some cloud-based POS systems are capable of processing a sale in offline mode. However, in the case of a chargeback or failed payment you will not know until you are connected to the internet—which could mean loss of sales. It’s nearly impossible to prevent internet outages if there is an area-wide outage by your Internet Service Provider. We highly recommend setting up a backup connection to keep orders flowing. Don’t know how? We can help!  

How do I get 3rd party orders to show up in the POS?

Using order aggregators such as Chowly or Cuboh can help streamline this process. We have also helped our customers switch to turning on online ordering straight through their POS system. 

Why am I still being charged 15%-30% by 3rd party delivery apps?

Especially due to the pandemic we have experienced a decrease in customer satisfaction with many 3rd party ordering apps. There are many new features and updates to keep track of including changes to commission fees. We help manage communication with these companies and update your website links so you can focus on serving your guests.

Why do some devices not connect to the Wi-Fi?

If you are using a mobile device, connectivity issues are sometimes resolved quickly by turning off “Wi-Fi” (for iPhones/iPads this can be done by swiping upward, clicking the “Wi-Fi” icon—it will change in color) and then turning it back on. If no devices are able to connect, it could be an internet issue. We consider this an emergency—in which case, contact Science!

How do I set up guest Wi-Fi?

Typically a business should have at least one private Wi-Fi network dedicated to the point-of-sale, perhaps another for staff, and a separate one for a guest Wi-Fi network. But instead of just giving away internet access, you should make sure you’re capturing contact info from your guests!

Why did our music stop playing?

If you’re using a wireless speaker system such as Sonos you will want to check the connection of the power and Ethernet cables connecting the device. Unplug, wait 5 seconds then plug back in. You may need to re-add your device in the Sonos app. If there is an internet outage your music will stop playing on any device connected to the network. Need help installing a new speaker system on your patio? Our team has experience installing and troubleshooting indoor and outdoor speaker systems.