IT Solutions for Restaurants (Why Outsourcing Printer, Internet & POS Management is the Way to Go)
Restaurant owners can’t get away from using technology. For most, it’s vital to operations.
While there are so many positives to restaurant tech, any minor issue can cause havoc and even shut the business down for a few minutes (at worst, hours).
IT solutions and outsourced tech management is becoming more popular for growing restaurant brands. Let’s explore why. But first, let’s get an overview of what tech and software are commonly used in restaurants.
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What Technology Do Most Restaurants Use?
Most restaurants use these technologies:
Cloud-based point-of-sale
Redundant internet service
Guest wifi
Native online ordering
Cloud-based music services
Hardwired terminals
Printers
Security cameras
Scheduling software
POS systems are the most popular as they help owners accept payments and track sales.
Redundant internet services are becoming more popular because wifi outages cause operations to completely stop. Most restaurants employ a backup system or cell service just in case anything goes out.
Printers, security cameras, and scheduling software work within a restaurant's operations and are vital for efficiency and speed of service.
Each platform and software has its place. But when something stops working, that’s when it becomes a big deal. That’s where restaurant tech outsourcing comes into play.
Why Outsourcing Your Tech Is The Way to Go (The Numbers Don’t Lie)
Picture of Science On Call team in Chicago.
Restaurants outsource their technology for a host of different reasons, including:
Flexibility
Speed
Workforce time saved
Cost reduction
As the restaurant landscape changes (by the month it can seem), it’s important to stay flexible and have low overhead. That’s exactly our first point.
Flexibility
When businesses are undergoing huge transformations, additions, or changes, being flexible can be a distinct competitive advantage.
If you're opening up a new location or upgrading your hardware or processes, there wouldn't be a need to train a staff member on how to fix any issues that arise if you outsource. If the POS system stopped working, your team can pick up the phone or text the outsourced tech provider and get it solved within minutes.
Speed
When IT issues do inevitably arise, you want them fixed as soon as possible so that your restaurant can get back to serving customers. IT support services have the tools and expertise to resolve IT problems quickly so that your business isn't disrupted.
By our estimates, the average restaurant owner or manager spends an average of 5-10% of their time dealing with IT support issues. Sometimes tech issues come up every day, leaving less and less time for what's important: customer service.
Common problems like menu edits, printers not printing, online ordering syncing errors, and more are what teams like Science On Call know how to fix. Our team can solve these issues with lighting speed. And the best part is you have one number to call for any issue. Try us out. Call us at 312.521.0016.
Workforce Time Saved
Restaurant IT services can take on tasks that would otherwise fall to your staff, like managing software updates and monitoring systems for issues.
Outsourcing your tech to a 3rd party frees up your employees to focus on their core responsibilities and improve the customer experience. And with labor shortages, you need all the help you can get.
Cost Reduction
Why invest in a single IT person or someone’s brother-in-law or aunt when you can pay less for a whole team? A single restaurant can’t afford to hire a full-time IT person, and companies who sell POS software/hardware are not technology partners, they are just vendors.
The average salary of an IT tech employee is over $50k. It's hard to justify that.
With Science On Call, you can pay a low monthly rate and we'll fix many of the same issues a full-time employee would cost. Visit our page here to book a free discovery call and receive $400 worth of services and tech just for speaking with us.
How Much Does IT Outsourced Tech Cost?
Outsourced IT tech for restaurants can cost anywhere between $179/mo - $900/mo depending on the locations serviced, the problems that occur, and the solutions provided.
Is outsourcing your restaurant tech worth it? Yes, there are pros and cons of course. But the investment makes so much sense.
For a solution like Science On Call, it would cost you $179 per month per location. For Chicago Smoothie Shop’s 13 locations, they pay around $28,000 annually. If they hired an IT manager that would be nearly $70,000 a salary, and their abilities are often limited. They are one person.
Let’s say Smoothie Shop hired two IT managers to handle their 13 locations. Even then, those two people can only do one thing at a time and are gone for vacation and sick days, not to mention they are expensive.
With Science On Call, our certified agents have a wide breadth of knowledge and will work together to solve any of your tech issues. This creates savings of over $100,000 per year while speeding up the solutions to your customers, maxing out revenues, and increasing overall customer satisfaction.
What Does Outsourced IT Tech Look Like?
With Science On Call, your team can call or text one number for any issue related to your restaurant's tech. We can help with internet outages, point-of-sale (POS) issues, online ordering, 3rd party delivery, menu edits, web edits, printers, and more.
If you choose an outsourced restaurant tech solution like Science On Call, here’s the typical process:
Your team calls or texts our number at 312.521.0016
Our certified tech gurus respond within minutes and walk you through the fix
You’re back up and running again
For most issues, the average call/text to fix time is around 10 minutes. Printers, email admin, wifi issues, POS problems, menu edits, and more fall under this category.
Other major issues won’t take our team by surprise. We handle complex technical issues and are familiar with all of the major POS systems, software, and processes.
Give us a try. Call or text us at 312.521.0016 and we’ll walk you through your issue for free.
Outsource Your Tech to Science On Call
A low-cost monthly subscription to Science On Call provides your restaurant with a whole team of skilled technology experts who can tackle just about any challenge.
We provide 24/7 tech support for our customers. With just one number to call for help, you can now say goodbye to all your tech stress, free up your time, and focus on wowing your customers.
Eliminate your restaurant tech stress in 30 days or you don’t owe us a cent. Seriously.
Book a free discovery call and receive over $400 worth of free gifts and tech simply for meeting with us.
